Executive Club Team
Your dedicated Account Executive or Executive Club Support Team are your first point of contact; available to assist with all aspects of your membership and facilities, as well as any enquires regarding Manchester United products and services.
The Executive Club Support Team or your Account Executive are contactable Monday to Friday between 9am and 5pm and on home match days from 9am until 1 hour after full time on:
0161 868 8000 – option 2, then option 4
Car parking spaces are an optional extra which can be purchased, subject to availability, as follows:
£230.00 – Seasonal Car Park Pass
£10.00 – Single Match Car Park Pass
For seasonal car park passes, please contact the Executive Club Support Team. If you wish to purchase a single match car park pass, please contact our Customer Service team on 0161 868 8000 (option 1, option 4) or buy online. A map of Car Parks in proximity to the stadium is available to download here.
What do I need to access the stadium?
Executive Club members are provided with either an access card or an Executive Club match ticket, which must be scanned upon entry. The front of the card or ticket displays the Block, Row and Seat number, as well as the Suite which the membership is assigned to. Please keep your cards and tickets to hand, as Manchester United Security Staff may request to see your match ticket or access card at any point during the day.
What if my access cards do not work?
If you experience any problems with your access cards, this should be reported immediately to the Executive Club Support Team by visiting the Hospitality Window in the Ticketing and Membership office (W2 Car park, North West corner of the Stadium) or by contacting the Executive Club Support line on 0161 868 8000 – option 2, then option 4. This includes match days.
What if I lose my access cards?
Any lost access cards should be reported immediately to the Executive Club Support Team. Temporary tickets can be arranged as required but only with the authorisation of the account holder. In the event of your ticketing material being stolen, the Police should also be informed. The Club reserves the right to levy a administration charge to cover the cost of duplication; the charge is currentley £15 per access card.
I cannot get tickets to my clients / guests in time - what can I do?
Manchester United cannot hold ticketing material under any circumstances. Duplicate tickets can be arranged in advance of a fixture if Executive Club access cards are not available for use. If access cards have been sent in the post, it is always advisable to wait as late as possible in case they arrive, as the duplicate tickets will override the cards.
Only the account holder is authorised to request duplicate tickets, and all requests should be submitted by:
Weekend & Monday fixtures: 5pm on the Thursday prior to the match
Tuesday & Wednesday fixtures: 5pm on the Monday prior to the match
Can I purchase extra places if I need them for certain matches?
Our Seasonal facilities are not available as a single match purchase. Subject to availability we offer a range of Matchday VIP hospitality packages in other areas of the stadium which you would have the opportunity to purchase. Matchday VIP hospitality packages can be booked by calling 0161 868 8000 (option 2, option 3) or online.
What if we have a special dietary requirement?
All of our suites offer vegetarian and gluten free options as standard. However if you require any of the below, please contact the Executive Club Support Team within the below dates:
Kosher: 5 working days prior (additional £65.00 per person)
Halal: 5 working days prior (additional £15.00 per person)
Stadium Smoking Policy
Smoking is prohibited throughout Old Trafford and all Executive Club Members and their guests are reminded that smoking within the stadium is against the law.
Stadium Entry & Exit Policy
For security reasons Executive Club Members and their guests will not be permitted to re-enter the stadium once they have left.
Executive Club Members and their guests are asked to adhere to the dress code that is applicable to their facility. The Club has the right to refuse admission to any person wearing attire deemed inappropriate. Strictly no away colours or offensive t-shirts. Please check the individual suite pages for information on dress codes per suite.
All of the stadium's hospitality areas are located in stands which seat home fans exclusively. If any supporters are of the visiting team we strongly urge them to behave in a manner appropriate to their surroundings and not to make their allegiance known in any way.
Taking Your Stadium Seats
All customers and guests are asked to make their way to their seating area at least 15 minutes before kick-off, and to make their way promptly back to their seats again after half-time. Where applicable, information on your row, block and seat details are clearly displayed on your match ticket / access card.
Enhancing Your Matchday Experience
In addition to enjoying a meal on a matchday, we have many items available to enhance your matchday experience from ordering flowers and birthday cakes for any special occasions. Please note, as a guest, this may only be arranged via the facility holder who can contact the Executive Club Support Team for more information. There will be an extra charge and 14 days' notice is required. To download our Flower & Balloon order form click here, the Cake order form is available here.
The dates and times of all fixtures are subject to change. Although every effort will be made to give you as much notice as possible of any changes, it is your responsibility to ensure you visit manutd.com/fixtures regularly to keep up-to-date with the latest fixture information.
I am/wish to bring a guest who is disabled or who has mobility concerns. Are the facilities suitable?
We strongly recommend contacting the Executive Club Support Team in advance of a match day to discuss anything we can do to make yours' and your guests' match day experience as enjoyable as possible. It is also common practice for some disabled supporters to approach the stadium with the use of a wheelchair and leave it in the secure hands of the St. Johns Ambulance team once inside the suite/stadium. They will keep the wheelchair in safe storage and provide any additional assistance needed before, during and after the game upon request.
How can I get a message on the scoreboard or announced on a match day?
Requests should be emailed only to firstname.lastname@example.org at least 3 working days before your chosen game, however please note, due to the high volume of requests, we can never guarantee that a special occasion will be announced/displayed but we will try our best to accommodate as many requests as possible.
What should I do if I have lost an item in or outside the stadium?
All lost or left property is returned to the Club's Group Property Services where it is logged and stored. Please telephone 0161 868 8000 (option 4, option 4) and ask to be transferred through to Group Property Services Lost Property Department, alternatively you can email email@example.com stating what the item was, where and when it was left/lost and we will get back to you.
Can I bring my camera/video recorder?
The use of small personal cameras is deemed acceptable; however, video equipment or professional photographic equipment with long lens (approximately 3 inches or just over 7.5cm) is not permitted.
Map & Directions
Click here to view detailed directions of how to get to Old Trafford.
View detailed directions of how to get to Old Trafford.