Manchester United is a group of companies which includes Manchester United Limited, Manchester United Football Club Ltd and Manchester United Interactive Ltd (together "MU", "we" and "us"). For a full list of companies in the Manchester United Group please click here.
MU takes the privacy of all its fans, customers and website users very seriously and takes great care to protect your information.
Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy.
What information do we collect?
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your safety.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.
How will we use your information?
- to administer and provide products and services you request
- to communicate with you in the event that any products or services you have requested are unavailable
- for fraud screening and prevention purposes (see below for further details)
- for record keeping purposes
- to carry out market research so that we can improve the products and services we offer
- to track activity on our website
- to create an individual profile for you so that we can understand and respect your preferences and to calculate the level of any loyalty reward due to you
Disclosure of your information
In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations, fraud screening companies (see below) and mailing houses. In these circumstances, we will ensure that your information is properly protected.
Fraud Prevention and Screening
In order to combat credit and debit card (payment card) fraud, MU uses 3rd Man Limited to provide payment card fraud screening services.
In order to do this, MU provide 3rd Man with details of all transactions where made using a payment card. This information includes:
- name, address and contact details of the purchaser;
- details of products/services purchased; and
- financial/payment details (including credit card details).
3rd Man will then analyse and (if applicable) match this data with details of other transactions provided to it by other retailers/service providers in order to assess if there is a fraud risk associated with the purchase. On completion of this analysis, 3rd Man will provide MU with a risk assessment for that particular purchase and we may cancel any transaction if we reasonably consider that it presents a fraud risk to MU. In such circumstances, MU will act in good faith in attempting to contact any purchaser of goods or services to allow them the opportunity to pay using cleared funds.
If you have any further queries as to the details of this service, please contact us at the address set out below.
Please note that while the information disclosed to 3rd Man and the results of any assessment will not be directly disclosed to any other third party, they may be used by 3rd Man to make risk assessments on behalf of other customers.
Where we do provide 3rd Man with this information we will ensure that your information is properly protected.
MU commercial partner programme
Manchester United teams up with a selection of carefully chosen commercial partners, an up-to-date list of our partners is available by clicking here or from the address below.
Offers and opportunities
Our commercial partner programme is designed to support the Club and also to bring customers, fans and website users a diverse range of MU associated and MU branded offers (such as MU Finance offers) at competitive prices. MU and/or these commercial partners would like to contact you to tell you more about the offers available to you and about a range of other MU initiatives in a number of ways, including by post, telephone, text/picture/video message, digital television, fax or by email. If you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.
What to do if you do not want to receive details of offers
Please be assured, you are under no obligation to buy anything or to participate in any MU initiatives, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "How to contact us" below). You can change your mind at any time.
Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
Use of your information outside the European Union
Security of information
We take the security of your personal information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information
You may correct your personal information by emailing us at firstname.lastname@example.org or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
What are ‘Cookies'?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They are often used as a mechanism for websites to remember things that a website browser has done there in the past, for example, clicking on particular buttons, logging in, or having read pages on that site months or years ago.
A more detailed table of the cookies used by Manchester United is set out in a separate PDF document. However, in general we use the following cookies:
Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use the shopping cart feature when buying match tickets.
Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users can find what they are looking for easily.
Functionality Cookies: These are used to improve the functional performance of the website and make it easier for you to use. For example, they are used to remember that you have previously visited the website and asked to remain logged in to the website.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will then use this information to make advertising displayed on it more relevant to your interests. Please note, these cookies do not contain any of your personal information and they are used only in limited circumstances by us.
You can find out more information about the individual cookies we use and the purposes for which we used them by viewing the separate PDF document here.
By using our website you agree that we can place these types of cookies on your device.
You can manage cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. Please refer to the instructions or the online help files available via your relevant browser if you wish to manage cookies in this way. Alternatively, please visit www.aboutcookies.org for further information.
If you would like to opt-out of targeting cookies please click here
Changes to this Cookies policy
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change how we use and place cookies. Accordingly we recommend that you check this page periodically in order to review our current policies and practices.
How to contact us
Telephone +44 (0) 161-868-8000
Mail Data Protection Officer, Manchester United Limited, Sir Matt Busby Way, Old Trafford, Manchester, M16 0RA
Fax +44 (0) 161-868-8818
Visit our FAQs section for further information regarding our hospitality options.